The Ultimate Guide: Connecting Twilio, Plivo, and Telnyx to AICaller

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Integrating your telephony provider with AICaller is the first step to unlocking powerful AI-driven outbound and inbound call automation. Whether you’re using Twilio, Plivo, or Telnyx, this guide walks you through every step to get your AI-powered calls up and running smoothly.

Why Integrate a Telephony Provider with AICaller?

AICaller’s AI voice platform is designed to make smart, scalable, and personalized calls, but it needs a telephony provider to actually place those calls.
Here’s what you gain with the integration:

  • Global coverage for reaching leads and customers anywhere.

  • Reliable call quality with dedicated provider networks.

  • Real-time analytics to track call success rates and performance.

  • Cost optimization by choosing providers with the best rates for your region.

Related Read: Optimize or Die: Why AI Call Analytics Is the Secret Weapon in 2025

Step 1: Preparing Your Telephony Account

Before connecting, make sure you have:

  • An active account with Twilio, Plivo, or Telnyx.

  • A verified phone number or SIP trunk.

  • API credentials (API Key, Auth Token, or Secret Key depending on the provider).

  • Access to your AICaller dashboard.

Step 2: Integration Steps for Each Provider

A. Twilio Integration

Twilio is one of the most popular providers, offering global reach and excellent reliability.

1. Get Your Twilio API Credentials

  • Log in to your Twilio Console.

  • Go to Account Settings > API Keys.

  • Copy the following:

    • Account SID

    • Auth Token

Where Can I Find My Twilio Account SID and Auth Token?

2. Configure Your Twilio Number

  • Go to Phone Numbers > Manage > Active Numbers.

  • Buy or select a number.

  • Set the Voice URL to route calls through AICaller once integration is complete.

3. Connect Twilio to AICaller

  • In AICaller Dashboard, navigate to:
    Settings > Telephony Providers > Add New Provider.

  • Select Twilio.

  • Enter:

    • Account SID

    • Auth Token

    • Default Caller ID (optional)

Click Save, and AICaller will verify the connection instantly.

Pro Tip: If you run into errors, check that your Twilio number supports voice calls.

B. Plivo Integration

Plivo is known for its competitive pricing and scalable API platform.

1. Get Your Plivo Credentials

  • Log in to your Plivo Dashboard.

  • Go to Account > API Settings.

  • Copy:

    • Auth ID

    • Auth Token

2. Set Up a Plivo Application

  • Go to Applications > Create New Application.

  • Provide:

    • App Name: “AICaller Integration”

    • Answer URL: URL provided by AICaller after adding the provider.

    • Message URL: (optional, for SMS features).

Save and assign this application to your phone number.

3. Connect Plivo to AICaller

  • In AICaller dashboard, go to Settings > Telephony Providers > Add New Provider.

  • Select Plivo.

  • Enter:

    • Auth ID

    • Auth Token

    • Default Caller ID

Click Save and test with a trial call.

C. Telnyx Integration

Telnyx offers advanced SIP trunking and low latency for global call delivery.

1. Create a Telnyx API Key

  • Log in to Telnyx Mission Control Portal.

  • Navigate to API Keys.

  • Create a new key and copy it securely.

Call Control Migration | Telnyx

2. Configure SIP Trunk / Number

  • Go to Numbers > Buy Numbers to get a voice-enabled number.

  • Set up a SIP Connection and note its connection name and SIP URI.

3. Connect Telnyx to AICaller

  • In AICaller dashboard:

    • Navigate to Settings > Telephony Providers > Add New Provider.

    • Choose Telnyx.

    • Paste:

      • API Key

      • SIP URI

      • Default Caller ID

Click Save and test by placing a sample call.

Step 3: Testing Your Integration

Once the setup is complete:

  1. Go to AICaller Dashboard > Campaigns > Create New Campaign.

  2. Add a test phone number as your target.

  3. Launch a sample call.

  4. Check the call logs and analytics to confirm connection.

Step 4: Troubleshooting Common Issues

Here are common problems and solutions:

IssuePossible CauseSolution
Calls not connectingWrong API credentialsDouble-check API key or token
Poor audio qualityNetwork latencySwitch to a closer region or better number provider
Numbers showing invalidCaller ID mismatchVerify Caller ID settings in both provider and AICaller
Delayed call deliveryProvider throttlingUpgrade provider plan or optimize campaign volume

Step 5: Optimize for Cost & Performance

Here are a few ways to get the most out of your setup:

  • Choose local numbers to improve answer rates.

  • Set call pacing limits in AICaller to prevent provider throttling.

  • Compare rates between Twilio, Plivo, and Telnyx to cut costs.

  • Use real-time analytics to monitor call success rates and tweak campaigns.

Related Read: Missing Call Info Solved: Voice Assistant Post-Call Analysis

Conclusion

Integrating Twilio, Plivo, or Telnyx with AICaller unlocks seamless, scalable AI-powered calls that help your business convert more leads, close deals faster, and deliver an exceptional customer experience.

Once connected, you can:

  • Launch automated campaigns in minutes.

  • Analyze every conversation with Post-Call Analysis.

  • Scale without adding human agents.

Get started today and watch your call efficiency skyrocket by up to 50%.

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