Privacy Policy for AICaller.io

Effective Date: today

1. Introduction

AICaller.io ("we," "us," "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered calling platform and related services (collectively, the "Service"). By accessing or using the Service, you agree to this Privacy Policy and our Terms of Service.

2. Data Ownership and User Control

We do not provide telephony accounts. Customers must create and integrate their own third-party telephony providers (such as Twilio). As such, customers retain ownership and control over their call data. AICaller.io functions as a processor, not a controller, of user and end-recipient data.

3. Information We Collect

3.1 Information You Provide

Account Information: When you register, we collect your name, email, billing details, and other contact information.
Content and Configurations: We collect AI call scripts, user-defined workflows, call logs, campaign metadata, and any other inputs configured by you.

3.2 Automatically Collected Information

Usage Data: Includes call durations, timestamps, frequency, status codes, success/failure reports, and clickstream data.
Device Data: IP address, browser type, operating system, device identifiers, user agents, and session information.
Cookies and Tracking Technologies: We use cookies, pixels, and similar tools for service functionality and analytics.

3.3 Information from Third Parties

If you link third-party accounts (e.g., Twilio), we may receive relevant information from those platforms per their privacy policies.

4. How We Use Your Information

We process your data to:

  • Deliver, operate, and maintain the Service
  • Authenticate user access and manage sessions
  • Enable integration with telephony providers
  • Provide analytics, error tracking, and product improvements
  • Ensure compliance, prevent misuse, and enforce policies
  • Communicate service-related updates and account notices

You (the user) are solely responsible for ensuring compliance with:

United States laws, including but not limited to:

  • Telephone Consumer Protection Act (TCPA)
  • CAN-SPAM Act
  • State-specific privacy laws (e.g., CCPA, VCDPA, CPA)

European Union laws, including:

  • General Data Protection Regulation (GDPR)
  • ePrivacy Directive

Any other applicable laws in the country you operate from or communicate into
AICaller.io disclaims all liability arising from non-compliant use of the platform. Users must obtain proper consents and handle personal data lawfully.

6. Data Sharing and Disclosure

We may share your information in the following circumstances:

  • With Sub-processors: Third parties that support our infrastructure (e.g., AWS, Twilio, Google Cloud) under strict contractual obligations.
  • For Legal Reasons: To comply with applicable laws, subpoenas, court orders, or law enforcement requests.
  • With Your Consent: Where you direct or authorize us to share information.
  • Business Transfers: In the event of a merger, acquisition, or asset sale, user data may be transferred.

7. Data Retention

We retain personal and campaign-related data only for as long as necessary to fulfill our service obligations or comply with legal retention requirements. Voice recordings (if enabled) and logs are stored temporarily and auto-deleted based on user settings or within default retention limits.

8. Data Security

We implement robust administrative, technical, and organizational security measures including:

  • Encryption of data in transit and at rest
  • Access controls with role-based permissions
  • Audit logging, monitoring, and intrusion detection
  • Regular security assessments and vulnerability scanning

No method of data transmission is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

9. International Data Transfers

Your data may be transferred to and processed in countries outside your own. If you reside in the European Economic Area (EEA), United Kingdom (UK), or other regions with strict data laws, we use legal mechanisms such as Standard Contractual Clauses (SCCs) to safeguard transfers.

10. Data Hosting Location

AICaller.io’s systems and infrastructure are primarily hosted in the United States via Amazon Web Services (AWS). By using our services, you acknowledge that your data, including personal data, may be stored and processed in the U.S., and you consent to such transfer, storage, and processing in accordance with applicable laws.
Where required by law, we implement safeguards (such as Standard Contractual Clauses) to ensure the lawful international transfer of data.

11. Your Rights

Depending on your location, you may have the following rights:

  • Right to access and obtain a copy of your data
  • Right to rectify inaccurate or incomplete data
  • Right to erase personal data under certain conditions
  • Right to object to or restrict data processing
  • Right to data portability
  • Right to lodge a complaint with a supervisory authority

To exercise any of these rights, contact us at [email protected].

12. Children’s Privacy

The Service is not intended for use by individuals under 18 years of age. We do not knowingly collect personal data from minors. If we become aware of such data, we will delete it.

13. Changes to This Privacy Policy

We may revise this Privacy Policy from time to time. When we do, we will update the "Effective Date" and notify users as appropriate. Continued use of the Service constitutes acceptance of the updated policy.

14. Contact Us

If you have any questions about this Privacy Policy or our data handling practices, please contact us at:
AICaller.io
Email: [email protected]